Terms and conditions

1. Who we are

These terms govern the services provided by Removals Epsom ("we", "us"). They apply to every quotation we issue and every removal and packing service we carry out, unless we have agreed something different with you in writing.

2. Quotations

A quotation is based on the information you give us and on what we observe at survey. It covers the goods, the properties and the access arrangements identified at that point.

A written quotation remains open for acceptance for thirty days from its date unless it says otherwise. After that period we may re-quote.

Where the work differs materially from what was surveyed — additional goods, a space we were not shown, or an access arrangement that differs from what was described — we will tell you before proceeding and agree any adjustment with you.

3. Third-party permissions

Where your move requires permission from a managing agent, freeholder, estate management company or local authority, we will apply for it on your behalf where we have agreed to do so, using the information you provide.

Grant of any such permission is at the discretion of that third party and we cannot guarantee it. Where a permission is refused, withdrawn, or granted on terms that materially change the work — including restricted hours, a refused lift booking or a refused bay suspension — we will tell you promptly and agree how to proceed.

Where a freeholder or managing agent requires authorisation from you personally rather than from us, obtaining it is your responsibility once we have told you it is needed.

Charges levied by a third party, including local authority suspension fees and any refundable deposit held by a block against damage to communal areas, are payable by you and are shown separately.

4. Event closures

Where a road is closed under a temporary traffic order for an event, including race meetings at Epsom Downs, we are not able to obtain access by any application and a parking bay suspension has no effect. We check dates against the published race calendar before confirming a booking and will advise you where a date is affected.

Where you elect to proceed on such a date, we will plan the move accordingly and are not liable for delay arising from the closure.

5. Booking and payment

A booking is confirmed when you accept the quotation in writing and pay any deposit we have asked for. The balance falls due before the goods are delivered, and in any event no later than seven days after delivery where we have agreed credit terms in writing.

6. What we will not carry

• Prohibited or stolen goods, drugs, and anything unlawful to possess or move.
• Firearms, ammunition and explosives.
• Fuel, gas cylinders, and goods likely to become dangerous, explosive or flammable.
• Paint, solvents and garden chemicals.
• Goods likely to attract vermin, or which may cause infestation or contamination.
• Perishable food and open containers of liquid.
• Plants and living creatures.
• Jewellery, cash, deeds, securities and items of exceptional value, unless agreed in writing beforehand.

7. Your responsibilities

• Being present, or having an authorised representative present, at collection and delivery.
• Telling us promptly and accurately about any managing agent, estate company or freeholder whose permission may be required.
• Telling us about anything of unusual value or fragility before it is packed.
• Preparing appliances, disconnecting services, and emptying anything that must travel empty.
• Obtaining any authorisation a freeholder requires from you personally.

8. Liability and cover

We carry goods in transit and public liability insurance. The level applying to your move is stated in your quotation, and we will supply our certificate to a managing agent on request.

Loss or damage must be reported to us in writing within seven days of delivery, and the goods and their packaging kept available for inspection. Claims notified after that period may not be capable of proper investigation and may be refused on that basis.

We are not liable for loss or damage caused by circumstances beyond our reasonable control, by defects inherent in the goods themselves, by goods packed by you where the damage arises from that packing, or by electrical or mechanical faults not evidenced by external damage.

9. Cancellation

You may cancel a booking. Where you cancel more than fourteen days before the agreed collection date, any deposit is refunded in full less any third-party fees already committed on your behalf. Cancellations inside that period may be subject to a charge reflecting costs already committed, including crew and vehicle allocation.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, save that nothing here removes any right you have as a consumer.

11. Getting in touch

Questions about these terms go to hello@removals-epsom.co.uk. Where these terms and anything stated elsewhere on this website conflict, these terms apply to the contract between us.